In our Residential Centres, staff care for our students 24 hours a day. There is full medical support as needed. Basic medical insurance is included in the course fees. Our host families in our Homestay Centres are carefully selected by our Accommodation Officers and offer constant care, support and supervision. All students are given emergency badges with a range of 24 hour emergency telephone numbers for immediate help. Excursions are carefully supervised. Our couriers at London airports carry large International Language Holiday signs and are provided with mobile phones for easy communication when welcoming students on our residential programmes. Before each course, we send detailed information booklets about our Centres and offer useful advice on such matters as what clothes to bring and how much pocket money students need. In our Residential Centres, all pocket money is looked after by the Course Directors. Our specially appointed House Parents constantly check the welfare of those in their care. Staff student ratios are low to ensure supervision and safety.