Student welfare

The welfare of our students is of the utmost importance to us here at CESC. Our Student Services team welcomes students to the Centre and ensures a high level of customer service and student satisfaction throughout your stay.

We want you to enjoy your stay as much as possible and our staff are here to provide support. The team are always on hand to answer any questions you may have, either before you arrive in Colchester or during your stay.

We can offer help and advice on the following:

  • Visas
  • Colchester
  • public transport
  • registering with the local police
  • information on doctors and dentists
  • opening a bank account
  • and other queries which may arise during your stay

The Student Services Team take particular responsibility for welfare issues, but all staff are prepared to step in if a problem arises.

Care and Supervision for students under 18

CESC follows the guidance and good practice notes provided by British Council in its advice for caring for students under 18.

Child Protection and Safeguarding

CESC recognises its responsibility to safeguard children. We will ensure we provide a safe and supportive environment for all our learners, and implement procedures for identifying and reporting cases, or suspected cases, of harm or abuse.  Please read our Safeguarding Policy and Child Protection Procedures and our Abusive Behaviour Policy and Procedure. If there is anything you are not sure about, please contact us.

The vast majority of students aged under 18 come to CESC in a group from their school with at least one leader. There are separate guidelines for the group leaders to help them to manage their group and to help them to assist staff at CESC. Group leaders are encouraged to accompany students on all excursions and all afternoon and evening group activities.

Students under 18 are normally hosted with a small group of providers who are experienced with this age group, and students often request to be placed in pairs. Homestay providers follow the guidelines for hosting students in this age group supplied by the Study Centre.

All students are given two 24-hour emergency numbers on arrival on a student card, which they carry with them. This card also states where and between which dates they are studying.

All guided excursions are led by qualified tourist guides taken from the bank of approved guides in Colchester. The normal ratio of adults to students under 18 maintained on activities and excursions is 1:15.

Teaching staff are always made aware if students in their class are under 18.

Everyone who has contact with students under 18 have undergone an enhanced Disclosure and Barring Service Check.

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